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Retail Banking >> Cards >> Visa Credit Cards
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FAQ
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Frequently Asked Questions:
Excel Credit Cards |
- How do I apply for the Excel Credit Card?
You can apply for a Credit Card at any Bank Sohar branch near you.
- Who is eligible for an Excel Credit Card?
Customer employed in Government, Semi Government and approved list of A & B category companies maintaining an account with Bank Sohar and assignment of salaries to Bank Sohar.
- What should be a minimum employment period to apply for an Excel Credit Card?
The minimum employment period should not be less than 3 months for Omani customers and 6 months for expatriate customers or/and confirmed in the current job.
- What is “salary assignment”?
Salary assignment is a written declaration from the employer informing the bank that your salary and end of service benefits will be credited to your Bank Sohar account till such time you work for the organization unless there is a written release from the bank. The letter should clearly mention the salary, end of service benefits and your bank account number.
- Is there an age limit?
Yes. Minimum 18 years of age and maximum 60 years for men and 55 yrs for female customers.
- What if salary is not assigned? Is the Excel Credit Card issued against collateral (blocked funds or Margin)?
Credit cards can be issued against blocked funds with a 120% amount of collateral for the limit requested.
- What are the salary criteria to get an Excel Credit Card?
For Classic Card = Ro 200/- and above
For Gold Card = Ro 500/- and above
For Platinum Card = Ro 2,000/- and above
- What is the maximum credit limit?
For salaries between OMR200-OMR299
Classic card receives a maximum of 1 Salary limit
For salaries between salary OMR300-OMR499
Classic Cards – maximum limit 2 salaries or up to OMR1000/- whichever is lower
Gold Cards – 3 salaries or OMR2,000/- whichever is higher
Platinum Cards – 3 Salaries or up to OMR10,000/- whichever is lower
In exception cases (and according to Central Bank regulations), whenever need be, and if DSR allows, up to 5 salaries as aggregate limit for all type of cards
- Where can I use my Excel Credit Card?
You can enjoy your Excel card world-wide for both Purchases
(signature-based) and Cash Withdrawals (wherever Visa Logo is
present)
- How much time it will take to get my Excel Credit Card
once approved by the Bank?
Maximum of 3 working days from the date of approval.
- How can I get my card delivered to me?
Bank Sohar is pleased to arrange for you personal courier who
will deliver you the card wherever you require within the
Sultanate free of charge.
- Do I need a PIN-code for cash withdrawals? Where should I
get my PIN?
Yes. For all cash withdrawals a PIN-code is mandatory as an
additional security. You can get your personal PIN-code along
with the Welcome Kit for your Excel Credit Card from your
Branch. Please, contact the Branch for more information if
required.
- What are the membership / subscription fees?
Classic Card = Free for life.
Gold Card = Free for the first 2 years and Ro 40/- p.a. from the
3rd year onwards.
Platinum Card = Free for the first 2years and Ro 60/- p.a. from
the 3rd year onwards
Note: if the Gold & or Platinum card is cancelled
during the first 2years, the full fee will be charged as one off
amount.
- What is the minimum amount of re-payment?
An amount of Ro 10/- or 5% of the total outstanding amount,
whichever is higher. But the customer has the option to settle
10%, 20%, 50% or 100% outstanding amount by giving an
instruction in the application form to deduct according his
choice.
- What about supplementary cards?
Supplementary cards are available for the family members of the
customers. For more details on fees please check with your
branch / CRM.
- What is the interest rate Bank Sohar is going to charge
me?
A special rate of interest for the 1st year of your membership
is 1% p.m. and 1.75% from the second year onwards.
- What happens if my card is lost of stolen?
Customer should immediately inform the Bank verbally to Call
Centre on Tel: 24730000 or Card Operation on Tel: 24793676,
followed by a written application to block the card.
- What is the date for the Statement of Account?
On the 3rd of every month the Statement of Account will be
issued and sent to your address specified in the application
form.
- When is my due date to settle the outstanding on my Excel
Credit Card?
Payment due date is the 18th of every month with additional 10 days grace period.
- What are the special features of Bank Sohar Credit Cards?
- Unbeatable Membership fee offer
- Amazing Annual Interest Rate
- The most comprehensive and attractive Insurance cover in
the market with no charges to the customers
- Free Priority Pass membership: access to more than 500
Airports for all Platinum Cardholders and 2 free visits for
Gold Cardholders
- AAA Card Membership: Road assistance in Oman, UAE &
Qatar.
- Welcome Gift for all cardholders
- Discounts at various outlets within Oman
- World-wide acceptance
- Convenience
- Instant Cash Advance
- Security (latest chip technology)
- Easy repayment (from as low as 5%/month)
- Supplementary cards for family members
- Lifestyle choice (Classic, Gold, Platinum
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| Call 24730000 or Visit any of our branches to apply for Credit Cards. |
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